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MakeMusic To End Free Tech Support for Certain Finale Versions

Details: Category: Tales From The Podium; Written by Chad Criswell

Tech support call center All good things come to an end and so too approaches the end of free phone or case tech support for many of MakeMusic's Finale music notation software programs.

MakeMusic Ends Live Tech Support For Finale 2009 And Earlier

As of August 15th, 2012 MakeMusic will no longer offer free tech support for Finale 2009 and earlier versions of the software. One would assume that this also would apply to other Finale products as well but this was not mentioned in the press release. If you are one of those unlucky thousands who will soon find themselves alone in the dark (aside from the free online tech support documents they are going to leave in place) then MakeMusic is offering special pricing on upgrades of the software through the end of July. Amazon however still has the 2012 Finale and earlier versions for sale at close to full price.

Honestly I have never asked for help with these earlier versions but one has to wonder, do people still call in about Finale 98? I would guess they must since the MakeMusic/Finale support web site still lists sections to limit your search to each version dating back yearly all the way to '98. In the grand scheme of things this really isn't that huge of a surprise, although it does seem to come at a very inopportune time for many schools districts as they start up in the fall. Some of the biggest load for these older versions probably come from schools and teachers needing help with one thing or the other as they prepare to get the new year started.

About The Author

Author:Chad Criswell

Chad Criswell is a career music educator working in the Iowa public schools. His articles have appeared in dozens of publications both online and in print. He currently serves as the national music technology writer for NAfME's Teaching Music Magazine and has presented sessions at numerous music education conferences including the 2012 Midwest Band and Orchestra Clinic.